Shipping policy

Do you offer free shipping?

Yes — we proudly offer FREE Worldwide Shipping on all orders. No minimum spend required.

When will my order be shipped?

All orders are processed within 1–3 business days before being shipped out.

How long does delivery take?

Delivery typically takes 5–10 business days worldwide, depending on your location.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.

Do you ship internationally?

Yes — we ship worldwide, so your pet’s favorites can reach you wherever you are.

I entered the wrong address, what should I do?

Please contact us immediately. If your order hasn’t been shipped yet, we’ll update your address right away.

My order is delayed ,what should I do?

Occasionally, delays may happen due to high demand or shipping carriers. If your order is taking longer than expected, feel free to contact us anytime.

My item arrived damaged, what now?

We’ve got you covered. Simply reach out with photos of the item, and we’ll arrange a replacement or solution as soon as possible.